Delivery Information

At Papillon we aim to deliver an efficient service from when we first receive your order. All goods are sent via Royal Mail who acts as our main Courier. (Please note that another courier may, at our discretion deliver certain items that are bulky such as furniture.)

On occasion items may be lost or delayed in the post, due to a policy enforced by Royal Mail we must wait 14 days before we can resend new items or issue a refund.

We will not resend any items until this time period elapses.

We cannot specify a delivery time nor can we send any item from the website via Special Delivery. Please note if an item is required urgently then please contact 01273 720333 or email hello@thepapillonshop.com and we will endeavour to help you.

If an item is sent to an address that you specified when you placed the order and it turns out to be incorrect then we are not liable if this item does not reach you.

thepapillonshop.com is not liable for delays that are incurred via transit by Royal Mail.

Any orders placed over the weekend or during a Bank Holiday will be dealt with on the next working day.