Returns Policy

In the unlikely event that you are not satisfied with your purchase please return the item to us for a full refund or exchange within 7 days.

We Refund or Exchange to the original payment method on any item that is returned in a resalable condition.

If your item is faulty or damaged then please contact us immediately via email at hello@thepapillonshop.com.

The cost of returning an item to us is your responsibility we will only refund the cost of delivery if it was our mistake or if the goods are damaged.

A returns note is included in all deliveries please complete the form in full and return with your item.

Refunds and exchanges can take up to 10 days to process from date of receipt, the returning item is your responsibility until it reaches us, we are not liable for lost items in transit.